If you have to call 911 during this time, stay on the line. This is a period of up to 24 hours where service may be active on both phones. You may experience something called dual service during the transfer process.You'll get a text message from T-Mobile to let you know your number transfer has started.Now you can start the transition to your new T-Mobile account. We recommend this method if you don't need to use you current phone until your new T-Mobile phone or SIM card arrives. Do it online: Rather begin your transfer online? Of course you can! Follow the number transfer instructions on the payment page at checkout.If you have a prepaid account that you'd like to transfer, come to one of our stores to begin the process. Go to a store: You can also go to one of our stores and get some face-time with one of our Mobile Experts.Give us a call: It's that simple! Give us a call at 1-80, and let us know that you're ready to make the switch! For prepaid, call 1-87.To make sure you don't miss any important calls or texts, it's best to wait to transfer your number until after you get your new device and SIM card.Your voicemail will reset after the port completes. Back up your contacts, voicemail, and text messages before transferring your number to T-Mobile.Keep your service active with the other carrier until your number is fully activated with T-Mobile. Your account with your previous service provider must remain active to transfer your number over.Some accounts may require the general account PIN/Passcode.Some accounts may require a Temporary Port Out PIN.Account Number (usually located on your bill, or service provider portal).Here's the information you'll need to transfer your number:.

If this happens, we can give you a brand new number. In rare instances, your number may not be eligible if we don't have a transfer agreement with your original service provider. There are a few steps you’ll want to complete to ensure a successful number transfer experience:

Please note: the timing of your number transfer depends on the accuracy of the information provided.

For landlines, the transfer may take anywhere from 2 – 10 days.

For wireless lines, the transfer will typically complete from 10 minutes to 24 hours.

There is no charge for transferring your phone numbers.

Transferring your number, also known as porting, is the process by which you transfer your phone number from one carrier to another. Get your T-Mobile Temporary Port-out Pin.Transfer (port out) your mobile number to another carrier.How do I transfer my number to T-Mobile?.These products are not intended to diagnose, treat, cure or prevent any disease. These statements have not been evaluated by the Food and Drug Administration.

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